Center Head – Domestic Telecom BPO

Greetings from Talent Growth International!!!!

We are in process to identify candidates for Center Head – Domestic Telecom BPO

In view of Aggressive Growth Plan, we are seeking new personnel to join our wining Team

Company:

Leading Indian Business process outsourcing (BPO) services offering a wide range of services across banking and financial services, telecommunications and media and the healthcare industry, provides services throughout the customer lifecycle, including customer acquisition, customer care, billing and collections, transaction processing and business research and analytics.

About TGI - we are a Global Recruitment Firm based at Mangalore, Goa, and Mumbai. (www.talentgrowth.co.in )


JOB DESCRIPTION
Deputy General Manager - Operations
Department: Operations
Location: Any location
Reports to: General Manager – Operations

POSITION PURPOSE

The holder of this role is responsible for efficient management of assigned program by adhering to the SLAs and maintaining profitability and gross margin.

KEY ACCOUNTABILITIES/ RESPONSIBILITIES

Achieve business profitability by maintaining the revenues and effective cost management
Ensure achieving revenue targets as well Gross Margin targets
To deliver on all SLAs as agreed upon for the respective projects
Maintaining successful client relationship
Ensure the achievement of desired level of C- Sat and E-Sat scores
Managing escalations related to people, policies and process
Shall actively participate in the management of crisis and risk
Constantly evaluate, assess and manage the development of all team members
Periodic performance reviews with Team Leaders and Managers
Mentor, coach and motivate the team members towards high productivity and performance.
Enable retention and facilitate the reduction of attrition.

KNOWLEDGE AND SKILLS (ESSENTIAL)

Good selling and presentation skills
Ability to take good customer centric decisions and up-to-date knowledge of customer best practices
Effective problem solving skills
Good Financial Management skills
Excellent delivery capabilities to drive efficiencies
Conceptualize, launch and deliver multiple projects on time and within budget and contracted
parameters.
Good people Management skills
Ability to operate in multi location metrics organization

EDUCATIONAL / PROFESSIONAL QUALIFICATIONS (ESSESNTIAL/DESIRED)

A graduate in any discipline with a total work experience of 7 to 9 years of which 3 years should be in the BPO industry
Desirable if the person is a post graduate
Flexible in dealing with frequent and erratic travel demands

If this positions interested to you please send us updated cv with following details

• Present CTC
• Expected CTC
• Notice Period
• Key Skills
• Relocation Preference to Bhopal


If this position not interesting to you please advise some references for this position.



Please note all communications considered utmost confidential.



For any further clarification feel free to contact us.


Mr. Satish Pujari
Talent Growth International

Cell: 91-0-9867413054

Office Phone:+91- 08322730083 / + 91- 08322757285

Fax: +91-08322730083

Email: satish@talentgrowth.co.in


URL: www.talentgrowth.co.in

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